Reputation Management

Reputation and Review Management

Kreativ HQ manages online reviews and reputation for Twin Cities businesses. We automate review requests, reply to every review, handle negative and fake reviews calmly and monitor what people and AI say about you, winning customers who compare before they call.

Check My Reputation

For a local business, reputation means reviews. That is what this page is about.

Google review

“Working with Kreativ HQ was effortless and simple. They helped design, build, and launch my website and made logos and advertisements to boost sales.”

Jacob Keech

For Most Businesses, Reputation Means Reviews

For the vast majority of local businesses, reputation has been completely reduced to your Google review star rating and review count.

Before a customer reads a single word on your website, or before an AI engine decides to recommend you, they look at those little gold stars. In the local ecosystem, your review profile isn’t just a “nice-to-have” vanity metric, it is a brutal conversion filter.

Check My Reputation

Getting More Reviews, Without Asking Badly

Pick the Moment. The day the work finishes, when they are happiest.
Make It Automatic. Triggered when the job is marked complete.
Make It One Tap. Straight to the review box.
Answer Every One. Within a day or two, in a human voice.

Set Up My Review System

Replying to Reviews

Every review gets an answer within a day or two, good or bad, in your voice. Cadence, tone and who writes them are agreed up front, so a reply never sounds like a template.

Set Up My Review Replies

When a Bad Review Lands

Thank them, name the issue, say what you changed, and stop. Buyers are not looking for a perfect rating. They are watching how you behave when something goes wrong.

Get Help With A Review

Monitoring

Your profile. Where most reviews land. Improve Your Google Profile
Old directories. Old numbers still collecting reviews nobody answers.
AI summaries. What assistants say, assembled from all of it. Get Found In AI Search

Frequently Asked Questions

Straight answers to what people ask before they call.

How much does it cost to manage an online reputation?

Managing an online reputation generally starts from $100 per month if you use self-service automated software, while fully outsourcing the work to a professional agency starts from $400 per month.

Because reputation management covers everything from automated review generation to legal content suppression, the overall cost is dictated by your business model and the complexity of your digital footprint.

What does online reputation management do?

Online Reputation Management (ORM) is the practice of controlling, shaping, and protecting what people, and AI search engines, see when they search for your business across the internet.

It is the digital equivalent of public relations combined with defensive SEO. While many business owners assume ORM is just about collecting 5-star reviews, a comprehensive reputation management strategy actively controls your business’s image.

What are online reputation management services?

Online Reputation Management (ORM) services are specialized professional solutions that use a mix of public relations, search engine optimization (SEO), and legal advocacy to monitor, repair, and control your business’s public narrative online.

When you hire an ORM provider, you aren’t just paying for software; you are hiring a team of digital strategists to actively shape what humans and AI search engines see when they look up your brand.

Can we get a bad review removed?

Sometimes, if it breaks platform policy: abuse, a competitor, someone who was never a customer. Reporting it is worth doing and it often fails. If it is simply a bad experience honestly described, the reply is your answer.

How many reviews do we need?

Enough to look like a working business and recent enough to look like a current one. A steady trickle beats a burst, and a burst after years of silence reads as exactly what it is.